Refund & Returns Policy
We at Truventiv platform follows a very simple cancellation and refund policy. Once a payment has been made for any of our products and services, you can cancel the same within the next one hours’ time. We will not process your order if you cancel the same in the stipulated time period. But once the order is processed, the order can’t be cancelled. Truventiv platform ensures full 100% refunds minus any bank or payment gateway charges are issued within 5-7 day’s time period when, the order is cancelled by the customer within 1 hours of placing the order on Truventiv.com web portal or app. However, in case of Damaged/Missing/Empty Package/Wrong Product, the Return request should be filed within 1 days of delivery. Please ensure that the product is unused and the tags, boxes and other packaging is intact. Return request will be reviewed by Truventiv. After approval, pickup of the product will be arranged through our courier partners. If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Truventiv. After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant. Products should be received in original packaging and sealed condition. Opened or used products will not be accepted as returns. Refund/Replacement will be initiated only upon receiving of the product. In case the product was damaged while in your possession, Truventiv will not be under any liability to process the refund/replacement. The amount will be refunded via same source. In case of Cash on Delivery (COD) payment, amount shall be transferred in your Bank Account, the details of which shall be taken during the refund process.